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APPLY FOR THIS JOB	Pier Guest Service Representative	APPLY FOR THIS JOB

Position Summary

The role of a Pier Guest Service Representative is to support the guest departure process. This is accomplished by providing guests with direction and information regarding the next stage of the departure process. Representatives will greet all guests and verify that they receive the transfer experience that was arranged onboard the ship. This includes accommodating motorcoach, train, tour and independent transfers. THIS IS A ONE DAY A WEEK POSITION.

Essential Duties and Responsibilities:

Primary responsibilities of a Pier Guest Service Representative include but are not limited to:

Greeting and welcoming all departing guests
Providing guests with information and direction
Overseeing the safety of guests while on the pier
Verifies guests receive the correct transfer service that was arranged on the ship
Offers solutions or recommendations to resolve any guest issues or escalating the concern as required to assure guest satisfaction
Resolves issues with luggage services
Completes personal property reports for damaged or misplaced luggage
Performs other duties as assigned

Minimum Qualifications:

Pier Guest Service Representatives must meet the following criteria in order to be considered as an applicant:

Must be at least 18 years of age
Must be a U.S. Citizen or able to provide verification of authorization to work in the U.S.
Pass a pre-employment drug test
Be able to work in a team environment with other company employees, shipboard personnel and terminal security staff
Have excellent guest service skills with the ability to communicate effectively
Able to respond to and provide solutions to common inquiries or complaints from guests

Training Timeline:

Once hired, RCT will provide you with a thorough training program via classroom and on-the-job training.

Wages:

First year Pier Guest Service Representatives - $10.00/hr

Overtime wages are paid at 1 1/2 times the regular rate of pay for the hours in excess of 8 hours per day or 40 hours per week.

Bonus:

Upon successful completion of the assignment, you will be eligible for a Longevity Bonus calculated at 10% of your gross wages (regular and overtime) earned during this assignment.

Benefits:

If hired prior to July 1st, and upon successful completion of this assignment, you will be eligible for a cruise on Royal Caribbean International or Celebrity Cruises at a highly discounted employee rate.