The duties of an Ops Specialist-Guest Service include but are not limited to:

• Handle all communications including email, phone, and radio traffic
• Handle and resolve any guest service issues in a timely and appropriate manner
• Generate, maintain and update daily operations documents including manifests, logs, and schedules
• Troubleshoot operational issues
• Act as a resource to field staff regarding operational issues
• Locate and expedite lost luggage/lost & found items
• Assist with operational emergencies as necessary
• Maintain accurate operational equipment inventory
• Process Guests' personal property claims
• Performs other duties as required

• Must be at least 18 years of age
• Must be available to work from May 3 - September 17, 2010
• Possess a valid driver's license with a good driving record that falls within the guidelines of Royal Celebrity Tours
• Be willing to submit to pre-employment drug & alcohol testing
• A US citizen or able to provide verification of authorization to work in the US
• Must be able to handle baggage and lift 50-75 pounds
• Must have previous guest/customer service experience

All Ops Specialists-Guest Service will be eligible for a bonus of 10% of gross wages, upon completion of their contract.

Overtime wages are paid at 1 1/2 times the regular rate of pay for the hours in excess of 8 hours per day or 40 hours per week.