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| Guest Service Operations |
 GSR Supervisor |
| Guest Service Representative |
| Friday GSR Lead |
| Friday Luggage Handler Lead |
| Friday Airport GSR |
| Friday Hospitality GSR |
| Friday Luggage Handler |
| Ops Specialist-Guest Service |
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| Rail Operations |
| Ground Operations Supervisor |
| Onboard Manager |
| Onboard Host Guide |
| Onboard Food Server |
| Onboard Cook |
| Onboard Bartender-Barista |
| Prep Cook |
| Ground Support |
| Rail Admin Assistant |
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| Rail Maintenance Operations |
| Fairbanks Rail Mechanic |
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| Coach Maintenance Operations |
| Coach Cleaning Crew Lead |
| Motorcoach Cleaning Crew |
| Full-Time Coach Mechanic |
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| Transportation Operations |
| Friday Only Staff |
| Ops Specialist |
| Luggage Truck Driver - ANC |
| Motorcoach Tour Driver |
| Motorcoach Local Driver-ANC |
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| Tour Operations |
| Manifest Specialist |
| Tour Director |
| Talkeetna Guest Service Rep |
| Land Excursion Specialist |
| Denali Guest Service Rep |
| Tour Operations Supervisor |
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| Fairbanks Operations |
| Airport Supervisor - FAI |
| Operations Supervisor-FAI |
| Guest Service Rep. - FAI |
| Office Assistant - FAI |
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| Seward Port Operations |
| Pier GSR-Fri Only |
| Pier Coordinator-Fri Only |
| Pier Asst Sprvsr-Fri Only |
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| Accounting-Admin Operations |
| Staff Accountant |
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Royal Celebrity Tours Inc. is an equal opportunity employer. All applicants are considered without regard to race, religion, sex, national origin, age, marital or veteran status, disability or any other legally protected status. Any applicant, if hired, will serve Royal Celebrity as an employee at-will with no contractual right, express or implied, to remain in Royal Celebrity's employ. |
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Guest Service Operations
Guest Service Operations consist of:
Guest Service Representatives
Luggage Handlers
Operation Specialists-Guest Service
Together we form a guest service team that performs a superior function...
ENSURING OUR GUESTS A FANTASTIC ALASKAN VACATION!
Guest Service Operations is dedicated to:SAFETY!Empowering our employeesDelivering the best experience for our guestsEnhancing the well-being of our communityWe look forward to you joining our team!
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| Title: |
GSR Supervisor  |
| Overview: |
The GSR Supervisor will work closely with the other Operation Supervisors and Managers to lead & supervise the activities of the GSRs. They will assist in the scheduling and training of GSRs in airport, hotel and ship turn operations, which include the arrival and departures of all guests. They will be responsible for overseeing daily operations in areas such as the airport, hotel and office facilities. |
| Requirements: |
Minimum 2 years of guest service experience preferrably in the tourism industry. Supervisory experience preferred but not necessary. Excellent guest service skills, strong written and verbal communication skills, willingness to work varying schedules, able to lift and move 50 - 75 pounds. |
| Pay Summary: |
$13.00/hour |
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| Title: |
Guest Service Representative |
| Overview: |
Anchorage GSR's will staff an information desk and assist guests as they arrive and depart their Alaska cruisetours. The responsibilities of this position include meeting flights and coordinating airport and hotel arrivals and departures, assisting guests with their day to day activities, resolving guest service issues, administering ship check-in, and coordinating with multiple vendors to ensure seamless guest service. An Anchorage GSR must work closely with other GSR's, Luggage Handlers, Tour Directors, and Drivers. Full time and Friday only positions available! |
| Requirements: |
Excellent communication and people skills. Assist guests and systematically resolve issues. Must be at least 18 years of age. Valid Alaska driver's license and acceptable driving record. Willing and able to drive seven passenger vans. Submit to a pre-employment drug test. Lift and move 50-75 pounds. Work early morning, late evening and/or week-end shifts. Excellent guest service skills, strong written and verbal communication skills, willingness to work varying schedules |
| Pay Summary: |
$10.00/hour |
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| Title: |
Friday GSR Lead |
| Overview: |
The Friday GSR Lead will work closely with the GSR Supervisors to supervise the activities at the Hospitality Center and the Friday Hospitality Center GSRs. They will oversee ship check-in, transfer arrangements, and transfer arrivals and departures. The Friday GSR Lead assists the Guest Service Representative Supervisor in coordinating guest arrivals and departures via motorcoach. |
| Requirements: |
Minimum 1 year of guest service experience preferrably in the tourism industry. Supervisory experience preferred but not necessary. Excellent guest service skills, strong written and verbal communication skills, and willingness to work varying schedules are a must. |
| Pay Summary: |
$12.00/hour |
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| Title: |
Friday Luggage Handler Lead |
| Overview: |
The Friday Luggage Handler Lead will work closely with the Guest Service Representative Supervisors to lead & supervise the activities of the Anchorage Luggage Handlers. They are to oversee all Friday Luggage Handlers in the loading and unloading of cuise ship guest's baggage onto luggage trucks on ship days. |
| Requirements: |
Minimum 1 year of guest service experience preferrably in the tourism industry. Supervisory experience preferred but not necessary. Excellent guest service skills, strong written and verbal communication skills, able to lift and move 50-75 pounds. |
| Pay Summary: |
$11.00/hour |
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| Title: |
Friday Airport GSR |
| Overview: |
Friday Airport Guest Service Representatives provide assistance to guests arriving to and departing from the Anchorage airport for the cruise ship. They assist guests with their transfers to Seward as well as collect and tally guest's luggage that are going to the ship and secure all bags that come from the ship until they are claimed by the correct owner. |
| Requirements: |
Excellent guest service skills, strong written and verbal communication skills and a willingness to work varying schedules. Must be available to work on Fridays from 5/14 - 9/10. |
| Pay Summary: |
$10.00/hour
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| Title: |
Friday Hospitality GSR |
| Overview: |
The role of the Friday Hospitality Center Guest Service Representative (Friday Hospitality GSR) is to assist guests with making transfer arrangements from Anchorage to Seward. Friday Hospitality GSRs greet guests when they arrive at the Anchorage Hospitality Center as well as verify all check-in documentation has been properly completed and conduct ship check-in if necessary. For guests coming from the cruise ship, Friday Hospitality GSRs make certain that any checked carry-on luggage is stored in a secure location for the remainder of the afternoon. |
| Requirements: |
Excellent guest service skills, strong written and verbal communication skills and a willingness to work varying schedules. Must be able to handle baggage and lift 25 pounds repetitively. Must be available to work on Fridays from 5/14 - 9/10. |
| Pay Summary: |
$10.00/hour |
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| Title: |
Friday Luggage Handler |
| Overview: |
Luggage handlers are responsible for handling large amounts of luggage ensuring that pieces are promptly delivered to the correct destination. Luggage handlers must be at least 16 years of age and able to work as a part of a team with limited supervision. This is a physically demanding, limited public contact position. |
| Requirements: |
Ability to repetitively lift and move luggage weighing in excess of 50-75 lbs. for long periods of time. Must be able to work with limited supervision. |
| Pay Summary: |
$10.00/hour |
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| Title: |
Ops Specialist-Guest Service |
| Overview: |
An Ops Specialist-Guest Service staffs the "Operations Center" of RCT's Alaska operation. All operational calls/issues go through an Ops Specialist-Guest Service. Responsibilities include but are not limited to: scheduling/creating daily ops sheet, answering phones and radio, keeping an inventory of operational equipment (radios, keys, wheelchairs, uniforms, etc.), working with a computer (Excel, Word, and Lotus Notes), handling property claims and tracking Lost & Found. Assistance in other aspects of scheduling and service vehicle operation is also involved. This position requires a detailed person who enjoys organization, communication, and scheduling. |
| Requirements: |
Excellent organizational skills, ability to communicate effectively, working knowledge of Microsoft Excel and Word, and acceptable driving record. |
| Pay Summary: |
$12.00/hour |
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| If you are interested please submit an online application, or feel free to contact us with additional questions. |
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